Privacy Policy

At Paddington Luggage Drop, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data to ensure a secure and transparent experience.

What Information Do We Collect?

When you interact with our website or services, we may collect the following data:

Personal Information: Name, email, phone number, and payment details required for booking.
Booking & Transactional Data: Records of your reservations and purchases made through our platform.
Device & Technical Information: IP address, browser type, and operating system to enhance your browsing experience.
Usage Data: Insights on how you navigate our site, including pages visited and interactions, to improve functionality.

When Do We Collect Information?

We collect your data during various interactions, including:

When you make a booking through our website.
When you subscribe to offers, newsletters, or promotions.
When you fill out a contact form or provide feedback.
Through cookies and tracking technologies that help us analyze website usage.

How Do We Use Your Information?

We use your information for the following purposes:

To process and confirm your luggage storage reservations.
To personalize your experience and improve website usability.
To send booking confirmations, updates, or respond to inquiries.
To enhance security, detect fraud, and ensure compliance with legal obligations.
To analyze user behavior and optimize our services.

How Do We Protect Your Information?

We implement strict security measures to safeguard your personal data:

SSL Encryption: All sensitive data, including payment details, is encrypted for secure transmission.
Restricted Access: Personal information is stored securely and accessible only to authorized personnel.
Regular Security Audits: We conduct periodic reviews to identify and address potential vulnerabilities.
Trusted Payment Processing: All transactions are securely processed through third-party payment providers; we do not store payment details.

Do We Use Cookies?

Yes, our website uses cookies to enhance user experience and functionality, such as:

Recognizing returning visitors and personalizing content.
Storing user preferences, such as language and location settings.
Analyzing website traffic and user interactions for optimization.
Collaborating with third-party analytics services for performance insights.

Third-Party Disclosure

We do not sell or trade your personal data. However, we may share your information with:

Service Providers: Partners who assist with website operations, payment processing, and customer support, under strict confidentiality.
Legal Authorities: When required by law or to protect our business, customers, or legal rights.

Third-Party Links

Our website may contain links to external websites. Please note that these sites operate independently, and we are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.

Your Rights

As a user, you have certain rights regarding your data, including:

The right to access, update, or delete your personal information.
The right to opt out of marketing communications.
The right to restrict or object to specific data processing activities.

For any privacy-related inquiries or to exercise your rights, please contact us at info@paddingtonluggagedrop.com.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Please check this page regularly for the latest updates.